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Andalusia Group · Business Intelligence (BI) Team · Enterprise Reporting Programme

Enterprise Reporting
Operating Reference v3.9

Canonical governance, diagnostic reporting, metadata, Power BI design, and decision-intelligence operating guidance. v3.9 makes Input → Process → Output → Outcome the primary diagnostic structure and requires D1 Descriptive + D2 Diagnostic capability for performance reporting.

Version 3.9 · August 2026 Owned by BI Team Operational SoT: Enterprise Reporting Hierarchy v3.8 Power BI Standards: Diagnostic-First v1.1 (Aug 2026)
4
Diagnostic stages (I / P / O / Oc)

Current governed scope: Refer to Enterprise Reporting Hierarchy v3.8 for current report count, business function count, source system count, status, and coverage figures. This HTML is a fixed standards reference — it does not hold live operational counts.

Part A · Enterprise Reporting Governance Backbone

Governance Backbone

The foundational governance architecture that every report, KPI, decision product, and analytical asset must operate within. Part A must be understood before any report is built, redesigned, or certified.

Source of Truth and Artifact Model

Four distinct artifacts govern the enterprise reporting programme. Each has a defined authority, scope, and ownership. None replaces the others.

👥

Ownership principle: The Enterprise Reporting programme and reporting lifecycle are owned and governed by the BI Team. This includes the governance model, operational registers, KPI governance, KPI Bindings, Diagnostic Relationship Maps, report and dashboard assets, Power BI standards, reusable components, certification, deployment, monitoring, adoption telemetry, change control, and reporting-learning orchestration. Business roles participate as domain validators, Decision Owners, Action Owners, and target / value sign-off authorities; these remain business-accountability roles within the decision cycle, while the reporting architecture and reporting products are governed by the BI Team.

1. Enterprise Reporting Hierarchy v3.8

Owner: BI Team.

Authority: Operational system of record.
Contains: Live governance registers — process register, process output register, KPI catalog, KPI binding records, report register, decision product contracts, role assignments, validation status, operational state, adoption telemetry, open gaps, and all live records.

This is the only operational register. Do not duplicate its live records in any other artifact.

2. Enterprise Reporting Operating Reference v3.9 (this document)

Owner: BI Team.

Authority: Canonical standards and interpretation reference.
Contains: Governing model, schemas, layer definitions, classification rules, metadata relationships, Power BI design standards, lifecycle rules, implementation sequence, LLM operating rules, and anti-patterns.

This HTML does not hold live register records. Use v3.8 for live data.

3. Domain Function Packs

Owner: BI Team; business functions validate domain meaning and decisions.

Authority: Domain-level execution design.
Contains: Domain report inventory, process-to-output mapping, KPI certification workings, report disposition decisions, role-action-SLA mapping, dashboard design, build specification, and prototype documentation for one business function.

One Function Pack per domain. Does not contain group-level KPI logic.

4. Power BI Build Assets

Owner: BI Team.

Authority: Technical implementation standards.
Contains: Theme JSON (andalusia-report-theme.json), PBIX templates (all six zones), reusable component library, KPI card templates, Action panel template, AI insight container, Arabic/RTL template.

Applied to all new and in-progress reports. Do not rebuild completed reports now.
⚠

Non-negotiable rule: Enterprise Reporting Hierarchy v3.8 is the single operational system of record for all live governance registers. This HTML explains the governing model and schemas. Domain Function Packs handle domain execution. Do not create a second register that overlaps with or may drift from v3.8.

Three Governance Layers

The governance backbone remains three-layered. v3.9 changes the analytical classification model: Business Measurement (Input → Process → Output → Outcome) is now also the primary diagnostic navigation structure for reports and dashboards. DDPP describes analytical maturity. CDE is no longer a mandatory user-facing hierarchy.

Layer A — Enterprise Taxonomy Foundation
  • Process Register
  • Process Output Register
  • Data Entity Register
  • Role Register
  • Data Source Readiness
  • Enterprise Output Tree
  • KPI Catalog
  • KPI Binding / Context Table
  • Diagnostic Relationship Map

Defines the governed business and measurement context required for diagnostic reporting.

Layer B — Reporting & Decision Governance
  • Reusable Component Library
  • Report-Component Map
  • Reports Register
  • Decision Product Contract
  • Diagnostic Coverage Contract
  • Joint KPI Resolution
  • Federation & Reuse Map
  • Role-KPI / Role-Process Assignment

Requires descriptive + diagnostic completeness before a performance Decision Product is certified.

Layer C — Operational Governance
  • Decision Operating Rhythm
  • Decision Operations Register
  • Operational State
  • Adoption & Value Telemetry
  • Validation Gates & Certification
  • Lifecycle Governance
  • Validation Queue
  • Value & Learning Loop
  • Coverage & Gaps Dashboard
  • AI Copilot Governance

Closes the loop from diagnostic signal to decision, action, evidence, value, and learning.

📐

Active classification views: Business Structure defines the business home; Business Measurement defines the four stages Input / Process / Output / Outcome and the diagnostic drill path; DDPP defines analytical capability D1–D4. Existing CDE fields may be retained temporarily for backward compatibility only and must not drive report design, navigation, colour, or certification.

Enterprise Reporting End-to-End Operating Chain

Every Decision Product traces a complete chain from strategic intent to measurable learning. Performance reporting must expose both the forward value-production chain and the backward diagnostic chain.

Strategy / Org OutcomeBoard-level strategic result.
Org OutputEnterprise deliverable contributing to the strategic outcome.
Departmental OutputFunction-level deliverable.
ProcessOperational process producing a measurable Process Output.
Process OutputPrimary business anchor for KPI Binding.
Data Entity / Certified SourceCertified data context and source readiness.
KPI DefinitionCertified definition, formula, grain, target and source.
KPI BindingBinds KPI to Process Output, stage, component and decision context.
Diagnostic RelationshipGoverned link between bound KPIs across Outcome → Output → Process → Input; identifies contribution, process explanation, or input constraint.
Reusable ComponentCertified KPI card, chart, matrix or diagnostic component.
Report / DashboardMonitoring + diagnostic experience. Performance reports require D1 + D2 from the start.
Decision ProductOne decision question, Decision Owner, Action Owner, trigger, evidence and value.
Outcome VarianceActual vs Target / Baseline / Historical signal. Starting point for D2 investigation.
Output AttributionWhich delivered outputs materially contributed to the Outcome gap?
Process DiagnosticsWhich process performance measures explain the Output gap?
Input / Constraint DiagnosticsWhich resource, capacity, demand, policy, system, readiness or prerequisite conditions explain the Process gap?
Trigger / Decision OwnerA threshold, forum or escalation event activates a named decision authority.
Action Owner / ActionCorrective action with SLA and workflow tracking.
EvidenceObserved result after action.
Value RealizedConfirmed business value with Decision Owner sign-off.
LearningValidate assumptions, thresholds, diagnostic relationships and action effectiveness.
Next-Cycle TargetRevised target, threshold or process goal.
↩

Diagnostic direction: the business produces value forward as Input → Process → Output → Outcome. When a variance occurs, the report investigates backward as Outcome Variance → Output Attribution → Process Diagnostics → Input / Constraint Diagnostics → Management Action.

Decision Product as the Central Operating Object

Every production performance report is governed as a Decision Product. v3.9 adds a mandatory diagnostic contract: performance reporting must not stop at description or categorical breakdown.

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Dashboard vs Report vs Decision Product: Dashboards may monitor and navigate, but when they surface performance they must expose a diagnostic route. Decision Products own the full chain: descriptive signal, stage-based diagnosis, decision, action, evidence, value and learning. A Domain Hub remains a federated navigation surface and does not create new KPI logic.

Decision Product Contract — Required Fields

FieldStatusDescription
Decision Product IDRequiredUnique code linked to the Reports Register.
Source Report IDRequiredCanonical report / dashboard governed by this contract.
Decision QuestionRequiredOne primary management question.
Primary Outcome / Decision KPIRequiredPrimary performance result whose variance initiates diagnosis.
Primary KPI BindingsRequiredBound certified KPI signals used by the Decision Product.
Diagnostic Stage CoverageRequiredCoverage of Outcome, Output, Process, Input. Performance reports must cover all relevant stages or explicitly document a source gap.
Minimum Analytical CapabilityRequiredD1 Descriptive + D2 Diagnostic for performance reports. D3/D4 are optional extensions.
Diagnostic Relationship MapRequiredGoverned links used to trace Outcome → Output → Process → Input.
Decision OwnerRequiredNamed role accountable for the management decision.
Action OwnerRequiredNamed role responsible for execution.
Consumer RolesRequiredRoles monitoring and investigating the Decision Product.
Trigger ConditionRequiredVariance / event activating investigation and decision.
Expected ActionRequiredCorrective or escalation action when the trigger is confirmed.
Evidence RequiredRequiredEvidence needed to confirm execution and result.
Value at StakeConditionalEstimated revenue, cost, efficiency, clinical or compliance value.
Native / Reporting CurrencyConditionalISO currency codes where financial value applies.
Review Forum / CadenceRequiredOperational governance rhythm.
Action TrackerRequiredLinked action tracking mechanism.
Escalation PathRequiredRole hierarchy and trigger for unresolved decisions.
Learning LoopRequiredMechanism to validate diagnostic assumptions and update targets.
Certification StatusRequiredDraft / In Review / Certified / Deprecated.
Operational StateRequiredD0–D6.
Data Domain / Value TypeRequiredGoverned data and benefit context.
Next-Cycle Target OwnerRequiredRole responsible for revised target / threshold.

Function Pack Operating Sequence

Every domain executes the following sequence. Do not begin with page count, report layer, or visuals. Begin with business structure, measurement stages, certified KPIs, the decision question, and the diagnostic chain.

Current Report Inventory

Inventory existing reports, dashboards and manual outputs with source, owner, cadence and usage.

Business Structure Mapping

Map reports to Org Outcome, Org Output, Departmental Output, Process and Process Output.

Four-Stage Measurement Mapping

Classify relevant measures as Input, Process, Output or Outcome. Confirm the primary Outcome / performance result.

Data Entity and Source Readiness

Confirm source system, entity, grain, refresh SLA and readiness for each stage.

KPI Definition Certification

Certify KPI definition, formula, target / baseline requirements, source and owner in the KPI Catalog.

KPI Binding Creation

Bind certified KPIs to Process Outputs, report components, measurement stages and decision context.

Diagnostic Relationship Mapping

Define the governed backward path Outcome → Output → Process → Input, including attribution method, evidence status and known source gaps.

Reusable Component Assessment

Reuse certified components before building new ones.

Report Disposition

Keep · Merge · Retire · Reuse · Convert to Drill-through · Federated Consumer.

Decision Product Contract

One decision question, primary Outcome, D1+D2 requirement, Decision Owner, Action Owner, trigger, evidence and value.

Diagnostic Coverage Design

Define how the user moves from Outcome variance to Output attribution, Process diagnosis and Input / constraint diagnosis. A breakdown alone does not count as diagnostics.

Role, Action, SLA and Escalation Mapping

Map decision authority, execution owner, SLA and escalation path.

Decision Operating Rhythm

Assign forum, cadence, chair and action-tracking mechanism.

Validation and Certification

Pass all mandatory diagnostic, governance, data, design and security gates.

Role-Based Dashboard / Domain Hub Design

Design navigation after Decision Products and diagnostic relationships are defined.

Prototype

Validate D1 descriptive summary and D2 stage drill end-to-end with business users.

Build Specification

Document semantic model, measures, stage relationships, DAX, security, refresh, performance and action integration.

Production Rollout

Deploy after business acceptance and BI Team production approval.

Adoption, Value and Learning Review

Track decisions, actions, evidence, realized value, failed diagnostic assumptions and next-cycle targets.

Investigation Path vs Escalation Path

Diagnostic investigation follows the four business measurement stages in reverse. Escalation follows organizational authority. They are separate mechanisms.

Investigation Path
Outcome → Output → Process → Input / Constraint

Start with a material Outcome variance. Attribute it to the Outputs that contributed, diagnose the Processes explaining those Output gaps, then inspect the Inputs / constraints explaining the Process gap.

Diagnostics require evidence. A category breakdown is not a root-cause conclusion unless the relationship is governed and supported.

Escalation Path
Operational Role → Supervisor → Manager → Director → Executive

Escalation occurs when the action cannot be resolved at the current authority, the SLA is breached, or the value / risk threshold exceeds authority.

Escalation does not use diagnostic drill-through. It is logged in governance operations.

Certification Status vs Operational State

Two separate fields. Never combined into one status. Certification answers governance questions; Operational State answers execution questions.

Certification Status

Answers: "Is this governed and approved?"

Draft
Draft
Being prepared. Not for production decisions.
In Review
In Review
Under validation gate review.
Certified
Certified
All mandatory gates passed. Approved for production.
Deprecated
Deprecated
Retired from governance. Not for use.

Operational State

Answers: "What is happening now?"

D0
On Track
Progressing as planned. No blockers.
D1
Not Ours / Send Upstream
Issue or KPI belongs to another function. Redirected.
D2
Waiting on Data / Source / Training / Enabler
Blocked by a data-source, dependency, training, or enablement requirement.
D3
Needs Decision
Awaiting a governance or business decision to proceed.
D4
Done — Worked
Action taken and evidence confirmed.
D5
Stuck — Escalated
Escalated to a higher authority. Awaiting resolution.
D6
Part Ours / Part Upstream
Shared accountability. Primary and secondary owners identified.
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Rule: No Decision Product is used for production decisions until Certification Status = Certified. Operational State tracks what is happening during the process — it does not gate certification.

Validation Gates — Production Certification Model

No performance Decision Product is certified unless D1 descriptive and D2 diagnostic requirements are demonstrably satisfied or a documented data-readiness exception is approved.

1
Business Definition and Ownership
Decision question, primary Outcome, process/output context, KPI definitions, Decision Owner and Action Owner confirmed.
2
KPI, Data and Stage Validation
KPI Bindings created; each component has Input / Process / Output / Outcome classification; source readiness confirmed; targets / baselines available for performance KPIs.
3
D2 Diagnostic Completeness
Outcome variance is visible; Output contribution / attribution exists; Process diagnostic path exists; Input / constraint diagnostic path exists; ranked contributors are evidence-based; diagnostic gaps are explicitly labelled when data is unavailable.
4
Decision, Action and Value Validation
Trigger, expected action, evidence, review forum, action tracker, escalation and value at stake are configured.
5
Technical, Design, Security and Business Acceptance
Diagnostic-first PBIX template applied; conformance checks passed; RLS, accessibility, performance, RTL and AI rules tested; Decision Owner provides business acceptance; BI Team completes production approval and certification.

Decision Operating Rhythm

A Decision Product is not considered operational until it has a defined review forum and cadence. The forum closes the loop between the analytical signal and the governance action.

FieldStatusDescription
Forum IDRequiredUnique ID (e.g. FRM-INS-01)
Forum NameRequiredName of the governance forum (e.g. Insurance Weekly Sprint)
CadenceRequiredDaily Huddle · Weekly Sprint · Monthly Steering · Quarterly Review
ChairRequiredNamed role chairing the forum
Linked Decision ProductsRequiredList of Decision Product IDs reviewed at this forum
Decision OutputRequiredWhat the forum produces: a resolution, escalation, or target revision
Action TrackerRequiredWhere actions from this forum are logged and tracked
Escalation MechanismRequiredWhen and how unresolved decisions escalate to the next governance level

Adoption and Value Telemetry

Value is not realized merely because a report was published. Value requires evidence, owner sign-off, and confirmation through the learning loop.

MeasureDefinition
Decisions TriggeredCount of times the trigger condition fired for this Decision Product in the period
Actions OpenedCount of actions opened in the Action Tracker as a result of this Decision Product
Actions ClosedCount of actions with confirmed evidence recorded
Closure RateActions Closed / Actions Opened × 100 (%)
Time to CloseAverage days from action opened to evidence confirmed
Value HypothesisThe estimated value at stake stated in the Decision Product Contract
Value RealizedConfirmed value from closed actions, signed off by the Decision Owner. Currency per Native Currency Code.
Evidence SourceSystem or register where the evidence was recorded
Owner Sign-offFormal confirmation by the Decision Owner that value was realized
Usage / AdoptionActive users, view frequency, and engagement by Consumer Role
Next-Cycle TargetRevised KPI target for the next review cycle, set by the Next-Cycle Target Owner

Federation and Reuse

The BI Team owns the governed reporting logic, metadata, implementation, certification, and lifecycle for every domain. Business functions validate business meaning and participate through Decision Owner / Action Owner accountability roles. No business function or parallel technical team rebuilds certified KPI logic.

🔗

Federation rules: Domain Hubs consume certified components and Decision Products — they are navigation surfaces, not sources of new KPI logic. Cross-domain reports must declare one primary Process Output ID (accountability anchor) and may declare secondary output bindings through a Report-Output Map. Primary accountability determines the Decision Owner; secondary mappings support federation and cross-domain consumption.

FieldStatusDescription
Primary Process Output IDRequiredThe single output node this report primarily measures and is accountable to
Secondary Output BindingsOptionalAdditional Process Output IDs this report serves, managed through the Report-Output Map
Report-Output MapConditionalRequired for cross-domain reports. Maps secondary output bindings and identifies the consuming functions.
Federation TypeConditionalProvider (BI-governed logic) · Consumer (uses certified output) · Joint (shared business accountability with named primary)
Joint KPI ResolutionConditionalRequired when two functions share a KPI. Records the agreed definition, owner, and arbitration rule.

Lifecycle and Change Control

Every Decision Product and KPI has a managed lifecycle. Lifecycle stage is separate from Certification Status and Operational State.

Proposed
Identified in inventory. Not yet in development.
In Development
Being built or redesigned. Draft certification.
In Validation
Passing through validation gates. In Review certification.
Certified
All gates passed. Certified status. Ready for Live.
Live
In production. Operational State tracked.
Under Review
Triggered for revision. Revision scope being assessed.
Deprecated / Retired
Removed from production. Deprecated certification.

Change Control Fields

FieldStatusDescription
VersionRequiredVersion number of the Decision Product or KPI definition
Next Review DateRequiredScheduled date for the next governance review
Revision TriggerConditionalEvent that triggered this revision (threshold change, process change, ownership change)
Change ApprovalRequiredNamed approver and date of change approval
Impact AssessmentConditionalRequired for changes affecting shared KPIs or cross-domain Decision Products
Retirement CriteriaConditionalDefined conditions under which this Decision Product may be deprecated

Coverage and Gaps

Coverage measures are maintained in v3.8. v3.9 replaces CDE coverage with diagnostic-stage and D2 completeness measures.

MeasureDefinitionOwner
Reports InventoriedTotal reports identified in current-state inventoryBI Team
Decision Products DefinedReports with completed Decision Product ContractBI Team
KPIs CertifiedCertified KPI Catalog recordsBI Team
Bindings CompletedActive KPI Binding records linked to componentsBI Team
Diagnostic Relationships Mapped% of performance Decision Products with governed Outcome→Output→Process→Input relationshipsBI Team
Four-Stage Coverage% of performance reports covering all relevant Input, Process, Output and Outcome stages or documenting approved source gapsBI Team
D1 Coverage% with Actual, Target/Baseline, Variance and TrendBI Team
D2 Diagnostic Coverage% passing Output attribution, Process diagnostics and Input/constraint diagnosticsBI Team
Reports CertifiedReports passing all validation gatesBI Team
Reports LiveLive reports in Reports RegisterBI Team
Owners Assigned% with Decision Owner and Action OwnerBI Team
Actions Configured% with action routing and tracker configuredFunction Head
Value Measured% with closed action and confirmed valueBI Team
Open Diagnostic GapsCount of missing stage relationships / source blockers by priority and ownerBI Team
v3.9 Diagnostic-First Authority Override

Power BI and Reporting Interpretation Rules — August 2026

The visual identity and governance controls from v1.2 remain in force except where they conflict with the new diagnostic-first direction below.

Legacy compatibility: v1.2 fields such as Primary CDE Layer or component CDE may remain in existing operational registers during migration. They are deprecated for new report design and must not be treated as required v3.9 certification fields.

Power BI Report Design Standards · Diagnostic-First v1.1 · August 2026

Power BI Report Design Standards — Diagnostic-First

The visual identity and implementation controls are carried forward from the June 2026 standard, while Sections S01–S12 are updated where necessary to implement the August 2026 diagnostic-first direction. The four Business Measurement stages now govern visible report navigation and design.

Governance Foundation

Every Power BI performance experience is governed as part of a Decision Product and must be useful for both monitoring and diagnosis. The standard is diagnostic-first: the report should expose what changed and why without forcing the user to leave the analytical journey.

Business Before Visuals

Start from Outcome, Output, Process and Input context. Do not start from available measures or desired chart types.

Diagnostic by Default

Performance reports require D1 Descriptive + D2 Diagnostic. D1-only output is not decision-ready unless explicitly classified as reference / informational.

Canonical First

Reuse certified KPI Definitions, Bindings, diagnostic relationships and components. Do not create local copies of logic.

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Core diagnostic contract: Outcome Variance → Contributing Outputs → Process Performance → Input / Constraint Drivers → Management Action. This is the default analytical path for new and in-progress performance reports.

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Operating ownership: The BI Team owns the reporting architecture, semantic/report implementation, certification, production rollout, operational monitoring, and lifecycle governance end-to-end. Business participants validate definitions and execute the management decisions and actions governed through the Decision Product.

Diagnostic Stage System

Every KPI component is assigned one Business Measurement / Diagnostic Stage: Input, Process, Output, or Outcome. A Decision Product may contain all four. The stage describes the KPI's role in the business value flow and determines the preferred diagnostic drill direction.

I · Input
Resources & Preconditions

Capacity, manpower, demand, budget, stock, policy, contract, system availability, readiness or other conditions entering a process.

P · Process
Operational Performance

Efficiency, quality, compliance, TAT, throughput, conversion, utilisation and process execution measures.

O · Output
Delivered Process Result

What the process directly produced: approved requests, submitted claims, bookings, completed visits, dispensed prescriptions, recovered claims.

Oc · Outcome
Business / Clinical Result

Revenue, collection, quality, patient outcome, cost avoidance, satisfaction or strategic performance result.

Forward value flow

Inputresource / condition
Processactivity performance
Outputdelivered result
Outcomebusiness result

Backward diagnostic flow

Outcome Variancewhat changed?
Output Attributionwhat contributed?
Process Diagnosticswhat explains the output gap?
Input / Constraint Diagnosticswhat explains the process gap?
Management Actionwhat must be done?
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Do not map stages mechanically. Diagnostic navigation is evidence-based. An Outcome can be explained by multiple Outputs across processes; a Process gap can be explained by several Input / constraint dimensions. Where the relationship is not supported, show a diagnostic gap rather than inventing a cause.

Colour & Visual Identity

The enterprise palette is now stage-oriented. Stage colours are navigation cues for Input, Process, Output and Outcome. Action and AI retain their existing reserved treatments. Colour is never the only classification signal.

Diagnostic stage palette

Input
#2C5F8A
Input BG
#EBF2F8
Process
#1A6B4A
Process BG
#E8F4EE
Output
#9A6415
Output BG
#FFF4D8
Outcome
#9D174D
Outcome BG
#FDF2F8
Action
#5B3D8A

AI accent palette ✦ Reserved

AI Primary
#4F46E5
AI Secondary
#7C3AED
🚫

Legacy CDE colours are retired as a visible classification contract. Existing reports may retain them temporarily until controlled alignment. New / redesigned reports use stage colours only.

Typography & Spacing

Type scale

Report title (H1)

DM Serif Display · 24–28 pt

Used once per report for the report name. Paired with the Decision Question / Diagnostic Coverage header context.

Section heading (H2)

DM Sans SemiBold · 14–16 pt

Visual groupings within a report page (e.g. "Revenue Summary", "Claims Detail").

KPI value

12,847

Large metric display. Always accompanied by a unit label and trend indicator.

Body / table text

DM Sans Regular · 10–11 pt

Table rows, axis labels, tooltips. Minimum 10 pt for printed/paginated reports.

Spacing scale (4-pt grid)

4 ptInternal cell padding (table cells, compact KPI labels)
8 ptGap between KPI label and value
16 ptCard internal padding; gap between chart and its title
24 ptGap between visual groups on a page
48 ptPage margin (top/left/right); header height minimum

Page Layout Standards

The standard layout is structured around the management question and the four diagnostic stages. Users should be able to move from the Outcome signal to the underlying business constraint without interpreting a second analytical hierarchy.

Diagnostic-First Report Layout · Zone Map
Zone A — Header: Decision Question · Decision Owner · Outcome KPI · Source · Refresh · Certification · Diagnostic Coverage
Outcome
18.0M
Revenue · Actual vs Target
Output
-0.8M
Recovery contribution
Process
4.8d
Resubmission TAT
Input
-3 FTE
Capacity gap
Zone C–E — Diagnostic chain:
Outcome variance → ranked Output contribution → Process variance → Input / constraint evidence
Zone F — Decision & Action:
Decision owner · action owner · SLA · evidence · value

Zone A — Header

Decision question, owner, primary Outcome, source, refresh, certification and diagnostic coverage.

Zone B — Outcome & Descriptive Summary

Actual, Target / Baseline, Variance, Trend and RAG. No bare KPI without context.

Zone C — Output Attribution

Rank the Outputs materially contributing to the Outcome variance. Contribution / attribution should be explicit.

Zone D — Process Diagnostics

Process KPIs that explain the selected Output gap: TAT, throughput, compliance, conversion, utilisation, backlog, quality.

Zone E — Input / Constraint Diagnostics

Demand, manpower, capacity, stock, policy, contract, system, training, readiness or other upstream constraints.

Zone F — Decision / Action / AI

Decision and Action routing. AI content may appear only in the reserved AI container and must remain evidence-aware.

KPI & Chart Standards

KPI card anatomy

Oc · Outcome · D2
18.0M SAR
Insurance Revenue · Actual
▼ 3.0M vs TargetTarget 21.0M
Top Output contributor: Collection gap 40%

Required for performance KPI cards: Stage badge · Value · Unit · Period · Target/Baseline · Variance · Trend · diagnostic drill state.

KPI rules

Stage is explicitEvery component is tagged Input, Process, Output or Outcome.
Variance before diagnosisPerformance KPI cards require target/baseline and material variance.
Contribution, not decorationWhen used diagnostically, show contribution or relationship to the selected downstream gap.
No invented causeIf the data cannot explain the gap, show “Diagnostic evidence unavailable” and route the gap for data remediation.

Chart type selection — diagnostic emphasis

Variance & contribution

Use variance bars, waterfall, contribution bars, decomposition views or ranked tables to show which Outputs / categories materially explain a gap.

Process diagnostics

Use trend + target bands, scatter where analytically appropriate, heatmaps for capacity/demand, and matrices for process-step breakdowns.

Input / constraint analysis

Use capacity-demand views, manpower gap, stock/readiness, payer/contract constraints, system availability, or reason distributions with evidence context.

Breakdown warning

A chart showing KPI by specialty, branch, payer, doctor or category is descriptive segmentation unless it quantifies material contribution and connects to an explanatory stage.

AI Surface Integration

Reports that surface AI output from the Copilot Agent Architecture (forecasts, anomaly alerts, recommendations, or a Copilot entry point) must apply the DotCare AI design-token set defined in §8 of the AI Interface Standard. The same tokens that govern DotCare modules govern the BI layer — one AI feel, everywhere.

✦
AI Surface — Forecast Confidence: High · UC-FM · Model v2.1
Predicted Occupancy · Tomorrow
87% AI
Range: 82–91% · High confidence
Surge Risk
Tier 2
Activated at 85% · plan escalation
Claim Denial Risk · Today
14 visits
Flags: Effective ≠ Approved class
AI output · Source: UC-FM + DotCare HMIS · Not a commitment

Mandatory for any AI surface in a report

ai.container applied
Gradient border + soft-glow card + "AI" label header. Never plain card.
Confidence band visible
High / Medium / Low / Preliminary. Never a bare number or percentage.
Model version & source cited
Footer of AI container: model ID, source systems, timestamp.
Feedback controls present
👍 / 👎 on every AI output. Routed to Model Registry.

AI token mapping for Power BI

TokenPower BI implementation
ai.accentViolet-blue (#4F46E5→#7C3AED) on AI visuals only
ai.glyph✦ sparkle character in AI card header
ai.containerCustom visual container: gradient border, labelled header
ai.confidenceColour-coded badge: green/amber/orange/grey
ai.badge.predicted"AI" pill next to forecast values
ai.nudgeAmbient highlight row in tables where AI flagged an anomaly

Report Header & Metadata

The header must tell the user what decision is being supported, what Outcome is being monitored, whether data is fresh, and whether D2 diagnostic coverage is complete.

Required header fields

FieldFormatExample
Report titlePlain-language, decision-orientedClaims Rejection & Revenue Protection
Decision questionOne sentenceWhere is rejection increasing, why, and what requires action?
Primary Outcome / KPICertified KPIRejected Amount / Revenue Leakage
Diagnostic coverageI / P / O / OcOc ✓ · O ✓ · P ✓ · I partial
DDPP capabilityD1 + D2 minimum for performanceD1 + D2
Decision OwnerRole titleRevenue Cycle Director
Source system(s)APP-IDAPP-01 DotCare
Refresh scheduleFrequency + timestampDaily · 06:00 AST
Certification / Operational StateSeparate fieldsCertified · D3 Needs Decision
Decision Product IDDP-xxxDP-INS-004

Actionability Standards (0–6)

Actionability remains a separate score from diagnostic capability. A report can be D2 Diagnostic but still fail to close the action loop. Both are required for a mature Decision Product.

1. Owner
Named Decision Owner and Action Owner.
2. Diagnostic Path
Outcome → Output → Process → Input/Constraint path available for the material variance, or an approved diagnostic data gap is shown.
3. Value at Stake
Financial / operational / clinical value quantified where applicable in governed currency context.
4. Recommended / Required Action
Action path linked to the diagnosed issue.
5. Review Cadence
Governance forum and cadence configured.
6. Evidence & Learning Loop
Action outcome is recorded, value signed off and thresholds / targets / diagnostic assumptions can be revised.

Accessibility & RTL

WCAG 2.1 AA compliance

Contrast ratio ≥ 4.5:1All text on card backgrounds. The AI violet-blue (#4F46E5) on white passes at 5.2:1 — do not lighten below this.
Colour never sole status signalAll ▲/▼ trend indicators pair colour with a symbol. All stage badges pair colour with a text label (I / P / O / Oc).
Font size minimum 10 ptFor embedded and paginated reports. Screen reader titles on all visuals.
Focus order correctTab sequence: header → KPI band → main visual → detail table → action bar → AI panel.

RTL / Arabic parity

All reports that have an Arabic audience (primarily KSA sites: AKW, JDC, SNB, CHT) must have an Arabic language variant that:

Mirrors the layoutAll zones flip. Header title is right-aligned. KPI band flows right-to-left.
Uses the same colour tokensNo palette change for Arabic variants. Stage colours, AI accent, and status colours are universal.
Arabic numerals optionFinancial values: Eastern Arabic numerals as an optional toggle (not default) per the KSA site standard.
♿

Respect reduced-motion: AI containers in embedded Power BI should not use shimmer/skeleton animations when the OS prefers-reduced-motion setting is active. Use a static "Loading…" label instead. This is non-negotiable — clinical settings have many users who find motion distracting.

Conformance Checklist

Every performance report must pass technical, business and diagnostic checks before production certification.

Technical & Data

KPI Binding IDs present
Every governed component resolves to a certified KPI Binding.
Business Measurement Stage assigned
Input / Process / Output / Outcome per component.
Targets / baselines available
Required for performance KPIs. Missing target blocks decision-readiness.
Diagnostic relationship map resolved
Outcome→Output→Process→Input relationships are governed and source-supported.
Source, refresh, RLS, performance & accessibility
All standard technical controls pass.

Business & Diagnostic

Decision question and primary Outcome confirmed
One clear management problem.
D1 complete
Actual, target/baseline, variance and trend.
Output attribution complete
Material contributors to Outcome variance ranked.
Process diagnostic drill complete
Selected Output gap linked to explanatory process measures.
Input / constraint diagnostic drill complete
Selected Process gap linked to upstream resource / demand / policy / system / readiness evidence.
Action & evidence path tested
Owner, action, cadence, evidence and value loop.

Design Token Reference

v3.9 replaces CDE layer tokens with diagnostic-stage tokens for new and redesigned reports. Legacy layer tokens may remain temporarily in existing reports during migration.

TokenValueUsage
stage.input#2C5F8AInput / constraint classification and accents
stage.input.bg#EBF2F8Input component background
stage.process#1A6B4AProcess diagnostic classification
stage.process.bg#E8F4EEProcess component background
stage.output#9A6415Output attribution classification
stage.output.bg#FFF4D8Output component background
stage.outcome#9D174DOutcome / variance classification
stage.outcome.bg#FDF2F8Outcome component background
decision.action#5B3D8ADecision / action utilities
ai.accent.primary#4F46E5Runtime AI only
ai.accent.secondary#7C3AEDRuntime AI only
status.live#15803DOn-target / live
status.watch#B45309Watch
status.behind#DC2626Behind / alert
ink#0D1117Primary text
surface#F5F4F0Canvas
Part B · Diagnostic Classification & Power BI Standards

Diagnostic Classification & Power BI Standards

Business Structure, the four Business Measurement / Diagnostic Stages (Input, Process, Output, Outcome), DDPP analytical capability, object separation, and diagnostic-first Power BI standards. CDE is retained only as legacy compatibility metadata during transition and no longer drives report hierarchy, colour, navigation, or certification.

⚠

Transformation continuity (non-negotiable): Continue the current migration plan. Maintain existing delivery priorities and month-end targets. Do not stop, restart, or rebuild completed reports. Apply these standards first to new and in-progress reports. Align completed reports in a controlled visual review cycle.

Enterprise Reporting Concept — Diagnostic First

The target is not a better descriptive dashboard. It is a governed reporting system that shows what changed, diagnoses why through the business flow, routes the management decision, and proves value after action.

Old — Visualisation Centric

Data availability → KPIs → charts → dashboard. Useful for monitoring but often weak for management diagnosis.

Target — Diagnostic Decision Product

Business structure → Outcome variance → Output attribution → Process diagnostics → Input constraints → decision / action / value.

Management Rule

D1 + D2 from the start. Descriptive reporting is necessary but not sufficient for performance reports.

↩

One visible structure: the business runs forward Input → Process → Output → Outcome. Diagnostics trace backward from the material Outcome variance through Outputs, Processes and Inputs. Users should not need a competing CDE navigation model.

Master Framework — Four Coordinated Views

v3.9 simplifies the analytical model. Business Measurement is now the primary diagnostic stage model. DDPP remains analytical maturity. CDE is deprecated for new user-facing design.

1 · Business Structure

Org Outcome
Org Output
Departmental Output
Process
Process Output
KPI Binding
Report Component

2 · Business Measurement / Diagnostic Stages

Inputresource / condition
Processactivity performance
Outputdelivered result
Outcomebusiness result
↩

Diagnostic navigation: Outcome Variance → Output Attribution → Process Diagnostics → Input / Constraint Diagnostics.

3 · DDPP Analytical Capability

D1 Descriptivewhat happened?
D2 Diagnosticwhy?
D3 Predictivewhat may happen?
D4 Prescriptivewhat should be done?

4 · Decision & Governance Objects

Decision Product
Decision
Action
Evidence
Value
Learning

Enterprise Business Structure Layer

📌

Critical rule: KPI Definition is not linked directly to Process Output. KPI Binding / Context is the linking object. One KPI Definition may have multiple Bindings in different Process Outputs, stages and Decision Products.

LevelDefinitionExampleGovernance field
Org OutcomeHighest-level strategic result.Financial SustainabilityOUT-ID root
Org OutputEnterprise deliverable contributing to Org Outcome.Optimized Revenue CycleOUT-ID + Parent
Departmental OutputFunction-level deliverable.Low Preventable Insurance RejectionOUT-ID + Function Owner
ProcessOperational activity producing an output.Claim Preparation & ValidationPRC-ID
Process OutputSpecific result delivered by a process.Clean Validated ClaimOUT-ID
KPI BindingConnects KPI Definition to Process Output, stage, component and decision context.BND-INS-042-001BND-ID
Diagnostic RelationshipConnects a downstream bound KPI to an upstream explanatory bound KPI.REL-INS-042-019REL-ID
Report ComponentVisual surface using the bound KPI.Rejection Variance cardCMP-ID

Business Measurement Taxonomy — Primary Diagnostic Backbone

The same four stages describe how the business produces value and how performance is diagnosed. Forward flow creates the result; backward flow investigates a material variance.

I · Input

Resource, demand, capacity, stock, policy, contract, system, readiness or precondition entering the process.

P · Process

Efficiency or quality of operational execution: TAT, conversion, throughput, compliance, utilisation, backlog.

O · Output

What the process directly delivered.

Oc · Outcome

Business, financial, operational or clinical result.

1. Outcome VarianceActual vs Target / Baseline / Historical. What changed?
2. Output AttributionWhich delivered Outputs materially contributed?
3. Process DiagnosticsWhich process performance explains the Output gap?
4. Input / Constraint DiagnosticsWhich resource or prerequisite explains the Process gap?
⚠

Diagnostic completeness is not the same as displaying all four stages. The report must connect them through governed relationships for the selected variance. If an Input is merely shown on the page without explaining the Process gap, it does not satisfy D2.

Legacy CDE — Transition & Compatibility Rules

Cause / Driver / Effect was previously used as the primary report-layer and drill model. Under v3.9 it is retired from user-facing design and certification. It may remain temporarily in existing metadata to avoid breaking current assets while the four-stage diagnostic model is adopted.

⚠

Deprecated for new design: report-level Cause / Driver / Effect badges, CDE-driven colour, CDE page hierarchy, Effect→Driver→Cause mandatory drill, Primary CDE Layer as a certification requirement, and component CDE as a mandatory visible badge.

What replaces it?

Outcome Variance
Output Attribution
Process Diagnostics
Input / Constraint Diagnostics
Decision / Action

Migration rule

Existing reports

Do not rebuild immediately. Preserve current delivery and align in controlled review.

Existing registers

CDE fields may remain as legacy fields until v3.8 schema migration. They must be marked deprecated / compatibility-only.

New / redesigned reports

Use Business Measurement stages and Diagnostic Relationship Map. Do not create new CDE-dependent navigation.

📐

Historical interpretation: CDE values in older Function Packs or reports should be treated as legacy analytical annotations, not as the active report architecture.

DDPP — Analytical Capability

LevelDefinitionv3.9 RequirementAI Container?
D1 · DescriptiveWhat happened: actual, target/baseline, variance, trend, segmentation.Mandatory foundation.No.
D2 · DiagnosticWhy: Output attribution, Process diagnostics, Input/constraint diagnostics, ranked evidence.Mandatory minimum with D1 for performance reports.No.
D3 · PredictiveWhat may happen.Optional extension after D1+D2 are sound.Only if runtime model / AI-generated.
D4 · PrescriptiveWhat should be done: ranked actions / optimisation.Optional extension; must not bypass governance decision rights.Only if runtime model / AI-generated.
⚠

D1-only performance reporting is not decision-ready. It may be published only as an explicitly informational / reference output or under an approved temporary diagnostic-data gap.

Object Separation — Five Governance Objects

1 · KPI Definition

What the KPI is: name, definition, formula, grain, unit, source, target/baseline, RAG, default Business Measurement Stage and DDPP capability.

Never linked directly to Process Output.
2 · KPI Binding / Context

Where the KPI applies: Process Output, Report Component, stage override, DDPP override, Decision Owner context and optional KPI weight.

One KPI Definition can have many Bindings.
3 · Diagnostic Relationship

How a downstream Binding is analytically connected to an upstream Binding across Outcome → Output → Process → Input.

Must state relationship type, evidence / validation status and attribution method. Never infer causality solely from co-movement.
4 · Output Contribution Weight

How child outputs contribute to parent output where an approved weighted roll-up exists.

Lives on Output Tree relationship, not KPI.
5 · KPI Weight within Output Score

Optional relative weighting of multiple KPIs measuring the same Output.

Never confused with Output Contribution Weight.

Metadata Model — Diagnostic-First Relationships

Relationship Diagram

Process
→
Process Output
→
Data Entity / Certified Source
KPI Definition
→
KPI Binding
↔
Process Output
KPI Binding
→
Diagnostic Relationship Map
←
Other KPI Binding(s)
KPI Binding
→
Reusable Component
→
Report / Dashboard
→
Decision Product
Decision Product
→
Decision
→
Action
→
Evidence
→
Value → Learning → Target

KPI Catalog — v3.9 Core Fields

FieldStatusDescription
KPI ID / Name / Definition / FormulaRequiredCertified metric identity.
Unit / Grain / FrequencyRequiredMeasurement context.
Business Measurement Stage (default)RequiredInput / Process / Output / Outcome.
DDPP Capability (default)RequiredD1 / D2 / D3 / D4 capability.
Data Source / APP-IDRequiredCertified source.
Target / BaselineConditionalRequired for certified performance KPIs; descriptive counts may use approved exception.
RAG ThresholdsConditionalRequired where decision triggers depend on performance threshold.
Primary Owner RoleRequiredDefinition accuracy owner.
Catalog StatusRequiredDraft / In Review / Certified / Deprecated.

KPI Binding / Context Table — v3.9

FieldStatusDescription
Binding ID / KPI IDRequiredBinding identity and certified KPI.
Process Output IDRequiredBusiness output context.
Report Component IDConditionalComponent consuming the Binding.
Business Measurement StageRequiredInput / Process / Output / Outcome for this context.
DDPP Level / CapabilityRequiredAnalytical capability for this component.
Decision Owner Role (context)RequiredDecision owner in this context.
KPI Weight within Output ScoreOptionalOnly for approved composite output score.
Binding StatusRequiredActive / Suspended / Deprecated.

Diagnostic Relationship Map — New Mandatory Object for D2

FieldStatusDescription
Relationship IDRequiredREL-xxx.
Downstream Binding IDRequiredThe variance / result being explained.
Upstream Binding IDRequiredThe explanatory Output, Process or Input Binding.
Downstream Stage / Upstream StageRequiredExpected sequence: Outcome←Output←Process←Input. Same-stage relationships are allowed where justified.
Relationship TypeRequiredContribution · Attribution · Process Explanation · Input Constraint · Reference / Context.
Attribution MethodConditionalVariance decomposition, share-of-gap, rule-based mapping, statistical attribution, validated causal model, or qualitative governed mapping.
Evidence / Validation StatusRequiredProposed · Business Validated · Data Validated · Model Validated · Deprecated.
Diagnostic StrengthRequiredContextual · Associative · Attributive · Causally Validated. Do not overstate.
Owner / Review DateRequiredGovernance of the relationship itself.
⚠

No false causality: the four-stage diagnostic path is a governance and investigation structure. A relationship is not a causal claim unless it has been separately validated as causal.

Extended Report Header Standard

FieldStatusDescription
Decision QuestionRequiredOne management question.
Decision Owner RoleRequiredSpecific role title.
Primary Outcome / Decision KPIRequiredPerformance result under management.
Primary Process Output IDRequiredAccountability anchor.
Diagnostic Stage CoverageRequiredInput / Process / Output / Outcome coverage and gap indicator.
DDPP CapabilityRequiredD1+D2 minimum for performance reporting.
Escalation RoleRequiredNamed role + trigger.
Native Currency CodeConditionalISO 4217 where applicable.
Decision Product IDRequiredDP-xxx.

Extended KPI Card Standard

New and redesigned KPI cards use stage + DDPP metadata. CDE badges are not required or displayed.

P · ProcessD2Below Target
18min
Approval TAT
+3 min vs targetTarget ≤15m
Input drill: required 12 FTE · available 9 FTE
BND-INS-APR-011 · OUT-INS-APR-004 · DP-INS-002

Required card elements:

Business Measurement Stage — I / P / O / Oc
DDPP capability — D2 explicit where diagnostic
Target/Baseline + Variance — for performance KPIs
Diagnostic contribution / drill state — where the KPI participates in D2
KPI Binding + Decision Product IDs — tooltip / footer metadata

Governance Alignment

Governance AssetConnectionLives in
Enterprise Reporting Hierarchy v3.8Operational system of record for live governance data.v3.8
KPI CatalogCertified definitions and default measurement stage.Layer A
KPI Binding TableContext-specific stage, DDPP and ownership.Layer A
Diagnostic Relationship MapGoverns Outcome→Output→Process→Input investigation relationships and evidence status.Layer A
Enterprise Output TreeBusiness accountability and output relationships.Layer A
Reports RegisterDiagnostic coverage, DDPP, Outcome anchor and status.Layer B
Decision Product ContractD1+D2 requirement, owners, trigger, action, evidence and value.Layer B
Decision Operating RhythmForum and cadence.Layer C
AI Model GovernanceRuntime D3/D4 AI outputs and validated model evidence.Layer C

Implementation Plan — Diagnostic-First Migration

⚠

Continue delivery: do not stop or rebuild completed reports immediately. Apply v3.9 to new and in-progress work first; align existing reports through a controlled diagnostic review.

1
Standard & Schema Update
  • Publish v3.9
  • Deprecate CDE as design contract
  • Add Diagnostic Relationship Map
  • Update generator policy / schema
2
Metadata Foundation
  • Ensure stage classification on Bindings
  • Fill targets/baselines
  • Map Outcome→Output→Process→Input relationships
  • Record source gaps
3
Diagnostic Pilot
  • Validate D1+D2 gates
  • Test contribution analysis
  • Test process/input drill
  • Business acceptance
4
Generator & Wider Rollout
  • Generate diagnostic-first blueprints
  • Reject D2 label without evidence
  • Apply to new/in-progress
  • Legacy alignment by priority

Required Implementation Outputs

OutputDescription
Power BI theme JSON v3.9Input / Process / Output / Outcome + Action + AI tokens.
Diagnostic-first PBIX templateZones A–F: Header, Outcome, Output, Process, Input/Constraint, Decision/Action.
Report header componentDecision Question, Outcome, diagnostic coverage, DDPP, owner, source, certification.
KPI card templates (I/P/O/Oc)Stage, DDPP, target/baseline, variance, contribution/drill, Binding ID.
Diagnostic Relationship Map schemaRelationship ID, bindings, stage direction, type, attribution method, evidence strength and status.
D1+D2 conformance gateValidator preventing performance reports from being labelled Diagnostic without required stage coverage.
Action panel templateDecision Owner, Action Owner, SLA, evidence, value and escalation.
AI insight containerRuntime AI only, with confidence/model/evidence disclosure.
Arabic / RTL templateMirrored diagnostic layout.
Updated Definition of DoneIncludes D1+D2 completeness and Diagnostic Relationship Map.
Domain Function Pack templateIncludes four-stage mapping and diagnostic coverage step.
Generator policy / machine JSONNew blueprint contract aligned to v3.9.

Extended Conformance Checklist

Both S11 and E14 must pass for a performance Decision Product.

Extended Technical Criteria

All KPI components have Binding IDs linked to Certified KPI Definitions
All components have Input / Process / Output / Outcome stage
Primary Process Output and Primary Outcome / KPI are registered
Diagnostic Relationship Map is complete for material investigation path
Target / baseline values available for performance KPIs
Attribution method and evidence strength are documented
AI container justification documented for runtime AI outputs only
Currency fields are coded, not hard-coded
“Powered by BI Team” attribution is present on every report and dashboard page

Extended Business / Diagnostic Criteria

Decision Product Contract complete
D1: Actual + Target/Baseline + Variance + Trend
D2: Output contribution / attribution identifies material contributors
D2: Process diagnostics explain selected Output gap
D2: Input / constraint diagnostics explain selected Process gap
Breakdowns are not labelled diagnostics without contribution / explanatory linkage
Decision, action, evidence, forum and value path configured
Unresolved diagnostic data gaps have owner and due date

Definition of Done

Governance & Data

Business requirements and Decision Question documented
Primary Outcome and Process Output confirmed
KPI Definitions Certified
KPI Bindings Active and stage-classified
Diagnostic Relationships mapped and validated
Decision Product Contract Certified
Decision Operating Rhythm assigned

Report & Decision Readiness

D1 descriptive completeness passed
D2 four-stage diagnostic path passed
Named Decision Owner and Action Owner confirmed
Action / evidence / value routing tested
Security, RLS, performance, accessibility and RTL tested
BI Team page attribution verified on all pages
Business acceptance received
BI Team production approval and Reports Register update completed

Pilot Plan

Pilot 1
Outcome Variance Report

Actual/Target/Variance/Trend plus Output attribution. Proves D1→D2 transition.

Pilot 2
Output Attribution Report

Ranks Output contributions and drills to Process KPIs.

Pilot 3
Process & Capacity Diagnostics

Demand, manpower, throughput, conversion / compliance and Input constraints.

Pilot 4
Cross-Stage Diagnostic Decision Product

Complete Outcome→Output→Process→Input path + Action / evidence loop.

Pilot 5
AI-Enabled D3/D4 Extension

Only after D1+D2 is stable; runtime model outputs governed separately.

Worked Examples

Insurance — End-to-End Revenue Diagnostic
Outcome
Insurance Revenue = 18M vs 21M target → -3M variance.
Output Attribution
Collection gap -1.2M; Recovery gap -0.8M; Approval / submitted-output gap -1.0M. Rank by contribution to the Outcome gap.
Process Diagnostics
Recovery gap traced to Resubmission TAT, Justification Completeness and Reconciliation backlog.
Input / Constraints
Available FTE vs required FTE, documentation backlog, payer requirements, system / workflow constraints.
Action
Assign the highest-value verified constraint to the accountable owner, track SLA, evidence and recovered value.
Claims Rejection — From Monitoring to Diagnostics
Outcome / Output
Rejected Amount / Rejection % above target.
Output attribution
Payer, specialty, service category and rejection-code contribution identify where the gap is concentrated. These are not automatically root causes.
Process diagnostics
Documentation completeness, clinical justification validation, preauthorization consistency, coding validation, submission compliance.
Input / constraints
Missing treatment plan / investigation evidence, payer-contract rules, manpower / workload, workflow or system readiness where supported by source data.
Contact Center — Occupancy / Conversion Diagnostic
Outcome
Booked / completed volume or downstream revenue below target.
Output
Answered calls, bookings, completed appointments contribution.
Process
Answer rate, booking conversion, throughput, no-show, AHT, reachability.
Input
Demand by interval, scheduled / available agents, skill mix, slot availability, queue capacity, system availability.
Diagnostic statement
“71% of missed-call variance occurred in peak intervals where demand exceeded staffed capacity by X%” is diagnostic; “missed calls by hour” alone is descriptive.

What Must Not Happen — Anti-Patterns

✗Replacing or duplicating v3.8. This HTML defines standards; v3.8 holds live registers.
✗Starting report design from charts or available measures. Start from business structure, Outcome and decision question.
✗Calling a categorical breakdown “diagnostic”. Segmentation becomes D2 only when it identifies material contribution and connects to explanatory stages.
✗Publishing D1-only performance reports as decision-ready. D2 is mandatory unless an approved source gap exists.
✗Showing Process/Input KPIs without connecting them to the selected Output / Outcome variance.
✗Inventing root causes. Unknown diagnostic evidence must be shown as a gap, not inferred as fact.
✗Using CDE as report hierarchy, colour, badge or mandatory drill in new reports. CDE is legacy compatibility metadata only.
✗Overstating causality. The diagnostic relationship map can be contextual, associative, attributive or causally validated. Label the strength correctly.
✗Collapsing KPI Definition, KPI Binding and Diagnostic Relationship into one object.
✗Designing Domain Hubs before Decision Products. Hubs consume certified logic.
✗Combining Certification Status with Operational State.
✗Hard-coding one currency across BUs.
✗Using AI treatment for non-runtime AI output or rebuilding completed reports immediately.

LLM Operating Rules

Any LLM or report generator reading this reference must follow these rules.

1
Enterprise Reporting Hierarchy v3.8 is the operational system of record. This HTML is the standards reference.
2
Use Input → Process → Output → Outcome as the primary visible reporting and diagnostic structure.
3
For performance reports, design D1 Descriptive + D2 Diagnostic from the start. Do not create a descriptive-only blueprint and defer diagnostics to a later phase.
4
Diagnostic direction is Outcome Variance → Output Attribution → Process Diagnostics → Input / Constraint Diagnostics → Management Action.
5
A breakdown or filter does not equal diagnostics. Require variance, material contribution and explanatory relationships.
6
Do not use CDE to generate report hierarchy, colours, page names, badges or mandatory drill. Treat existing CDE metadata as legacy compatibility only.
7
Use KPI Binding to connect KPI Definition to Process Output, report component and Business Measurement Stage.
8
Use the Diagnostic Relationship Map to connect bound KPIs across stages. Never invent an upstream reason if the relationship is not supported.
9
Do not claim causality unless Diagnostic Strength = Causally Validated. Contextual / associative / attributive relationships must be described accordingly.
10
Performance KPIs require target / baseline context. If unavailable, mark the diagnostic gap and block decision-ready certification unless an approved exception exists.
11
D3/D4 does not automatically mean AI. AI container only for runtime AI/model output.
12
Keep Decision Owner, Action Owner, evidence, value and learning in the Decision Product chain.
13
Domain Hubs are navigation surfaces; they do not invent KPI or diagnostic logic.
14
Continue current delivery. Apply v3.9 to new and in-progress reports first; legacy alignment is controlled.

Machine-Readable Block

Parseable summary for LLMs, report generators and future automation.

{
  "document": {
    "title": "Andalusia Group — Enterprise Reporting Operating Reference v3.9",
    "version": "1.3",
    "date": "August 2026",
    "owner": "Andalusia Group — BI Team",
    "revision_from": "v1.2 — July 2026",
    "design_direction": "Diagnostic-first"
  },
  "source_of_truth_rules": {
    "v3_8_workbook": "Operational system of record for live governance registers",
    "this_html": "Canonical standards and interpretation reference",
    "function_packs": "Domain execution design",
    "powerbi_assets": "Technical implementation assets"
  },
  "primary_analytical_structure": {
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      "Output",
      "Outcome"
    ],
    "backward_diagnostic_flow": [
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      "Output Attribution",
      "Process Diagnostics",
      "Input / Constraint Diagnostics",
      "Management Action"
    ],
    "rule": "Business Measurement stages are the primary user-facing diagnostic structure."
  },
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  },
  "ddpp": {
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    "D3": "Predictive — What may happen",
    "D4": "Prescriptive — What should be done",
    "performance_minimum": [
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  },
  "business_structure": [
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    "Process",
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    "KPI Binding",
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  ],
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    "kpi_definition": "Defines KPI",
    "kpi_binding": "Applies KPI in business/report context",
    "diagnostic_relationship": "Links downstream and upstream KPI Bindings across stages with evidence and strength",
    "output_contribution_weight": "Output Tree relationship only",
    "kpi_weight": "Optional inside composite output score"
  },
  "diagnostic_relationship_schema": {
    "fields": [
      "Relationship ID",
      "Downstream Binding ID",
      "Upstream Binding ID",
      "Downstream Stage",
      "Upstream Stage",
      "Relationship Type",
      "Attribution Method",
      "Evidence / Validation Status",
      "Diagnostic Strength",
      "Owner",
      "Review Date"
    ],
    "relationship_types": [
      "Contribution",
      "Attribution",
      "Process Explanation",
      "Input Constraint",
      "Reference / Context"
    ],
    "diagnostic_strength": [
      "Contextual",
      "Associative",
      "Attributive",
      "Causally Validated"
    ],
    "rule": "Do not claim causality unless separately validated."
  },
  "decision_product_required": [
    "Decision Product ID",
    "Source Report ID",
    "Decision Question",
    "Primary Outcome / Decision KPI",
    "Primary KPI Bindings",
    "Diagnostic Stage Coverage",
    "D1+D2 Capability",
    "Diagnostic Relationship Map",
    "Decision Owner",
    "Action Owner",
    "Trigger Condition",
    "Expected Action",
    "Evidence Required",
    "Review Forum",
    "Review Cadence",
    "Action Tracker",
    "Escalation Path",
    "Learning Loop",
    "Certification Status",
    "Operational State",
    "Next-Cycle Target Owner"
  ],
  "report_zones": {
    "A": "Header",
    "B": "Outcome & descriptive summary",
    "C": "Output attribution",
    "D": "Process diagnostics",
    "E": "Input / constraint diagnostics",
    "F": "Decision / action / AI"
  },
  "diagnostic_gate": {
    "requirements": [
      "Actual + Target/Baseline + Variance + Trend",
      "Material Outcome variance",
      "Output contribution / attribution",
      "Process diagnostic path",
      "Input / constraint diagnostic path",
      "Ranked evidence / contributors",
      "Decision owner + action path"
    ],
    "rule": "A performance report cannot be labelled D2 Diagnostic unless these are satisfied or an approved diagnostic-data gap is documented."
  },
  "design_tokens": {
    "input": "#2C5F8A",
    "process": "#1A6B4A",
    "output": "#9A6415",
    "outcome": "#9D174D",
    "action": "#5B3D8A",
    "ai_primary": "#4F46E5",
    "ai_secondary": "#7C3AED"
  },
  "end_to_end_chain": [
    "Strategy / Org Outcome",
    "Org Output",
    "Departmental Output",
    "Process",
    "Process Output",
    "Certified Source",
    "KPI Definition",
    "KPI Binding",
    "Diagnostic Relationship",
    "Reusable Component",
    "Report / Dashboard",
    "Decision Product",
    "Outcome Variance",
    "Output Attribution",
    "Process Diagnostics",
    "Input / Constraint Diagnostics",
    "Decision Owner",
    "Action Owner",
    "Action",
    "Evidence",
    "Value Realized",
    "Learning",
    "Next-Cycle Target"
  ],
  "implementation_constraint": "Continue current transformation; apply v3.9 diagnostic-first standard and BI-Team ownership model to new and in-progress work first; align completed reports through controlled review."
}
👥

v3.9 BI Ownership: Enterprise Reporting is owned and governed by the BI Team, covering governance, registers, KPI governance, bindings, diagnostic relationship governance, report/dashboard assets, Power BI implementation, certification, deployment, monitoring, adoption, change control, and lifecycle operations. Business roles remain accountable for validating business meaning and for the management decisions and actions recorded in Decision Products.

v1.2 → v3.9 Revision Summary

Areav1.2v3.9 — August 2026
Primary visible analytical modelCDE report hierarchy + separate Business Measurement taxonomyInput → Process → Output → Outcome is the single primary visible structure
Diagnostic navigationEffect → Driver → CauseOutcome Variance → Output Attribution → Process Diagnostics → Input / Constraint Diagnostics
Performance maturityD1 or D2 depending on report/componentD1 + D2 mandatory minimum for performance reports
CDEMandatory report/component classification; colour and drill contractDeprecated for new user-facing design; compatibility metadata only during transition
Power BI zonesHeader, KPI band, main visuals, detail, action, AIHeader, Outcome, Output, Process, Input/Constraint, Decision/Action/AI
KPI cardCDE + measurement + DDPP badgesMeasurement Stage + DDPP + target/variance + diagnostic contribution/drill
MetadataKPI Definition + Binding with CDE overridesAdds Diagnostic Relationship Map; removes CDE from active required schema
Diagnostic certificationD2 defined as variance/root-cause analysisExplicit gate requiring Output attribution + Process diagnostics + Input constraints
Generator behaviorAssign CDE layer + DDPP + standard zonesGenerate D1+D2 stage-based blueprint and block “Diagnostic” label without required evidence
Causality wordingCDE terminology could imply causal chainDiagnostic Relationship has explicit strength: Contextual / Associative / Attributive / Causally Validated
ContinuityNew/in-progress first; no restartUnchanged

Source Documents and Authority Matrix

Document / DirectionAuthorityUse forDo not use for
Enterprise Reporting Hierarchy v3.8Operational System of RecordLive records, status, assignments, certification evidenceInterpretation / design rules
This HTML Reference v3.9Canonical Standards ReferenceDiagnostic-first model, schemas, Power BI standards, lifecycle, LLM rulesLive operational values
Management Diagnostic Direction — Aug 2026Current design directionFour diagnostic stages; D1+D2 from the start; diagnostics as primary objectiveDetailed live metadata records
Domain Function PacksDomain Execution DesignDomain inventory, mapping, diagnostic relationship workings, disposition, actionsGroup-level standards
Power BI Build AssetsTechnical ImplementationTheme, templates, reusable components, generator and conformanceBusiness KPI definitions

How to Use This Reference

Live governance records

Use Enterprise Reporting Hierarchy v3.8

Live KPI, Binding, report, owner, status, action, validation and adoption records.

Standards & interpretation

Use this v3.9 HTML

Diagnostic-first structure, Input/Process/Output/Outcome rules, DDPP, Diagnostic Relationship schema, Power BI design, lifecycle, anti-patterns and LLM rules.

Domain execution

Use Domain Function Packs

Map business stages, KPIs, diagnostic relationships, Decision Products, role/action/SLA and build specifications per function.

Development

Use v3.9 Build Assets

Diagnostic-first PBIX template, stage colour theme, KPI cards, action panel, AI container, RTL and conformance validator.